Refund policy

We offer refunds without requiring products to be mailed back once a refund request is approved. You have 30 days after receiving your item to submit a request. Refund requests remain subject to the eligibility conditions below.

For a change-of-mind refund request, the perfume must be unopened and unused, in its original packaging. Please provide your receipt or proof of purchase. If the product is damaged, defective, leaking or incorrect, contact us even if you opened it to discover the issue.

To request a refund, contact us with your order number, proof of purchase and a description of the issue at yezi2003521@163.com. We may ask for photos or other relevant information to review your request.

If your refund is approved, you do not need to return or mail back the product. No return shipping is required, and no return shipping fee will be charged. Please do not send products to us.

You can always contact us for any refund question at yezi2003521@163.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Perfume refund eligibility

Our perfume products, including discounted perfume products, can be reviewed under this policy. Eligibility depends on the condition of the item and the reason for your request. Approval is required before a refund is issued. Opened or used perfume is not eligible for a change-of-mind refund; this does not exclude requests concerning damaged, defective, leaking or incorrect products.

All approved refunds are handled without a product return. Do not mail perfume or other products back to us.

Exchanges
If you would like a different item, contact us to review your request. Once a refund is approved, you may place a separate order for the replacement item. You do not need to mail back the original product.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will review your request and supporting information and notify you whether your refund is approved. You do not need to mail back the product for an approved refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at yezi2003521@163.com.